At Hop on Holidays, we value our customers and aim to make your travel experience smooth and enjoyable. We understand that plans can change, so we offer a simple, transparent refund and cancellation policy.
Payment Policy
- Booking Cancellation
- A 50% deposit is required at the time of booking to confirm your reservation.
- The remaining 50% balance must be paid at least 7 days before the departure date.
- Failure to complete the payment within the given time may result in cancellation of your booking.
2. Late Payments
- If full payment is not received by the due date, the booking may be automatically cancelled, and applicable cancellation fees will apply.
3. Payment Methods
- We accept credit/debit cards, bank transfers, and digital payment wallets.
- Cash payments are accepted only at our authorized Hop on Holidays offices.
If full payment is not received by the due date, the booking may be automatically cancelled, and applicable cancellation fees will apply.
Cancellation & Refund Policy
- Customer Cancellations
- More than 14 days before departure: Full refund minus a 10% processing fee.
- 7–14 days before departure: 50% refund of the total booking amount.
- Less than 7 days before departure: No refund will be provided.
Please note: Some services, such as flight tickets, hotel bookings, or third-party packages, may follow their own cancellation policies, which will be communicated at the time of booking.
2. Rescheduling
- Customers may reschedule their trip once at no extra cost if requested at least 7 days before departure.
- Rescheduling within 7 days of the departure date may incur a 10% change fee and is subject to availability.
3. Company Cancellations
If Hop on Holidays cancels a trip due to unforeseen circumstances such as bad weather, operational issues, or low group participation, customers can choose between:
- A full refund, or
- A rescheduled trip at no additional cost.
3. No-Show Policy
If a customer fails to show up at the scheduled departure time without prior notice, no refund or rescheduling will be offered.
Contact Us
For any queries or refund assistance, please contact our support team:
📧 Email: info@hoponholidays.com
📞 Phone: +91 9717715386
🌐 Website: https://hoponholidays.com/