Frequently Asked Questions — Hop On Holidays
Q. What kind of trips and packages do you offer?
We offer a wide range of travel packages from domestic to international destinations. Our packages may include flights, hotel stays, sightseeing tours, inter-city transfers, and more. We also provide custom holiday packages tailored to your preferences.
Q. Can I customise my itinerary or choose an individual package instead of a fixed tour?
Yes. You can customise your holiday itinerary for example, choose travel dates, preferred accommodation class (economy/3-star/4-star), add or skip activities, and decide the length of stay.
Q. How do I book a holiday package with you?
You can book by contacting us via our website, phone, or e-mail. Provide details like dates, number of travellers, preferred destinations, and any special requests. We’ll then share a customised itinerary and quote.
Q. What payment methods do you accept, and is an advance payment required?
We accept common payment methods such as debit/credit cards, bank transfers, UPI or other secure digital payments. Yes, typically an advance deposit is required to secure the booking; the balance is due before the trip begins.
Q. What is your cancellation and refund policy?
If you cancel within the allowable timeframe (as defined per package), you may receive a partial or full refund (after applicable charges). For customised bookings, refund eligibility depends on the supplier’s terms. We recommend checking the terms carefully at booking time.
Q. What if I need to make changes (dates, number of travellers, accommodation type) after booking?
Changes may be possible depending on availability and supplier policies. We’ll do our best to accommodate your request however, additional charges or re-pricing might apply.
Q. Do you provide visa assistance or other travel-related support?
Yes, for international trips, we offer visa assistance, which may include a document checklist, guidance on visa application procedures, and help with onward ticket/hotel bookings if needed.
Q. What’s included in a typical package (flights, accommodation, food, transfers)?
Packages typically include round-trip economy-class flights (where specified), hotel accommodation (with breakfast or meals depending on option), inter-city or airport transfers, and pre-planned sightseeing or tours. Additional services (meals, optional tours, etc.) may be available at extra cost depending on the plan you choose.
Q. Do you offer support during the trip, e.g. in case of emergencies or changes on the ground?
Yes, we provide contact support for travellers while they are on the trip. If there’s an issue (delay, booking mismatch, emergency), you can reach out, and we’ll do our best to assist. We aim to be your reliable partner from planning to return.
Q. How do I know my booking is confirmed, and how do I receive tickets and confirmations?
After booking and payment confirmation, we’ll send you a written confirmation (via email and/or WhatsApp) containing your itinerary, booking reference or voucher/ticket (where relevant), hotel & flight details, and trip guidelines. Always check all details carefully and contact us immediately if anything seems incorrect.