Payment Policy:

1. Booking Confirmation:

   • A 50% deposit is required at the time of booking to secure your reservation.

   • The remaining balance must be paid at least 7 days before the departure date.

2. Payment Methods:

   • We accept credit/debit cards, bank transfers, and digital payment wallets.

   • Cash payments are only accepted at our authorized offices.

3. Late Payments:

   • If full payment is not received by the due date, the booking may be subject to automatic cancellation with applicable fees.

Cancellation & Refund Policy:

1. Customer Cancellations:

   • More than 14 days before departure – Full refund minus a 10% processing fee.

   • 7-14 days before departure – 50% refund of the total booking amount.

   • Less than 7 days before departure – No refund.

2. Rescheduling:

   • Customers may reschedule their booking once, at no extra charge, if requested at least 7 days in advance.

   • Rescheduling requests within 7 days of departure may incur a 10% change fee, subject to availability.

3. Company Cancellations:

   • If Hop on Holidays cancels due to unforeseen circumstances (weather, operational issues, or low participation), customers can choose between:

     • A full refund

     • A rescheduled trip at no additional cost

4. No-Show Policy:

   • If a customer fails to show up at the scheduled departure time, no refunds or rescheduling options will be provided.